Frequently Asked Questions

If you still have a question after reading the FAQ, feel free to contact us!

Which service does my song need?

If you're not sure about which services you need, feel free to contact us. We never want you to pay for something you don't need.

Does a perfect mix actually need mastering?

This a common question. Short answer is yes, since there are a lot of things you simply can't do in the mix. It is almost impossible to reach a sound that is acceptable for Spotify and other streaming services from a mixing perspective.

Can I get the mixed stems or the session files?

Yes, no problem. Just request them as soon as we are done. We’ll send them completely free of charge.

Can you make me sound like “Artist X” or “Artist Y”?

In general, it is a good question to ask yourself if you actually want to copy an artist or shine as an individual. When you’ve answered this question, then it is a matter of making sure that the arrangement and sound design are correct. Feel free to ask this by contacting us.

How is my right of withdrawal / how does refunding work?

You’ll receive a full refund if:

  • We checked your song and we think it’s not suited for our service

  • You decide to cancel and you didn’t receive an order confirmation yet.

You’ll receive a 50% refund if:

  • You decide to cancel while we are already working on your project

You’ll receive no refund if:

  • We have delivered the first full version